Overview

An exciting opportunity for a Sales Administrator has arisen.

 

Key Responsibilities: 

• Provide excellent customer service
• Work with designated area customers and External Sales Reps to maximise sales opportunities and the customer experience
• Process quotations, customer orders, product returns, and credit notes onto our system in a timely manner
• Answer the phone, respond to letter, emails, faxes, etc to assist customers or potential customers regarding their enquiries
• Correctly inform customers of product availability and delivery status of orders through to successful delivery
• Liaise with purchasing, warehouse and logistic functions to ensure an efficient order delivery service
• Facilitate Hire and Service needs for your customers
• Proactive telesales to existing database of customers
• Record communications on Customer Relationship Management system
• Record customer feedback/issues on Customer Case Management system and work with colleagues across departments to ensure maximum customer satisfaction
• Assist colleague’s customers when needed
• Promote featured product offers
• Perform additional ad hoc tasks as required

 

Key Requirements: 

• Minimum of 1-2 years experience in a similar role
• Experience of Sage/CRM would be an advantage
• Experience of computer application such as Microsoft Office, Email and Internet
• Strong customer service and communication skills
• Strong organisational skills & ability to work on own initiative
• Ambitious & hungry to learn

 

For more information Contact Leona at Arcon Recruitment