Customer Service Adviser

Key Responsibilities

  • Delivering a consistent high level of service by telephone and email to internal and external customers – first contact resolution is key
  • Develop an in-depth understanding /knowledge of the products
  • Develop a detailed knowledge of the business processes and business owners/teams to enable effective resolution of queries
  • Work as part of a team to deliver a quality customer service experience
  • Contribute proactively and strongly to the retention of existing business
  • Ensure all customer complaints are dealt with in accordance with the Consumer Protection Code, Ombudsman policy, procedures and service levels
  • Participate in individual and team development activities/training to maximize both individual and team performance

Essential Skills & Experience

  • Previous experience within a customer focused environment and proven track record of delivering on service
  • Ability to work as part of a team in a diverse and dynamic environment
  • An interest in financial markets, the financial services industry and a desire to build on this knowledge
  • A high level of accuracy and attention to detail is essential as well as the ability to interpret information and communicate it confidently and clearly both verbally and in writing
  • Excellent administration and organisational skills
  • PC literate and familiarity with most MS Applications
  • Excellent interpersonal, problem solving and relationship management skills
  • Positive and pro-active attitude towards change and continuous improvement

Desirable

  • QFA/APA/Pensions Diploma or interest in working towards same

Your Recruitment Consultant is Sean Winstanley

Sean Winstanley
Sean joined Arcon Recruitment in early 2018 as our Specialist Technical Recruiter. Originally from the UK, now settled in Ballaghadrereen, Sean brings a wealth of recruitment experience in the IT / Technical arena. Sean has developed excellent skills account managing international, high profile clients solving their recruitment dilemmas.