Customer Service Agent –French and English Speaking

Customer Service Agent –French and English Speaking                                

These roles have responsibility for delivering a first-class customer service. Customer Service Agents are strong team players who are passionate about putting the customer first. Customer Service Agents report to the Team Leader who has overall responsibility for the service.

Roles & Responsibilities

  • Handle incoming customer interactions via telephone, email or chat
  • Provide information about products, process return/refunds, cancellations, handle presales queries, deliveries, handle complaints.
  • Process Sales Orders identifying opportunities to up sell/cross sell
  • Log all information accurately on the customer CRM system for each interaction
  • Resolve customer issues, troubleshooting product issues, handling medical complaints
  • Contact customers via outbound calls or email to notify them of delays in delivery
  • Where unable to resolve customer issues, escalate using customer escalation process. Retain ownership of customer issue through to closure
  • Identify opportunities for improving processes
  • Participate in weekly team meetings

 

Requirements

  • Excellent customer service skills; This includes French & English language proficiency and communication skills, good writing skills.
  • Ability to work independently and proactively
  • Good problem-solving skills
  • Excellent interpersonal and planning skills.
  • Strongly team-focused
  • Excellent command of the English Language
  • Strong documentation skills and the ability to compose written correspondence to a professional standard
  • Good listening skills and extreme attention to detail
  • Proficient skills in MS Outlook, Word, Excel, PowerPoint, CMS, etc.
  • Ability to work flexible hours

Key Performance Indicators:

  • Customer specific targets
  • Product and process knowledge
  • Attendance and punctuality
  • Quality of case management
  • Call, email & chat handling

For more information or to apply contact Aoife on 094 90 29944 or email aoife@arconrecruitment.com

Your Recruitment Consultant is Aoife

Aoife
Aoife McDonagh BBS, MSC Aoife is Arcon Recruitment’s newest team member. Hailing from Ballyhaunis, Aoife brings with her a variety of customer service and business development experience, She has a strong academic background in Marketing and Human Resources. Aoife looks after our busy Office and Accountancy division.