Customer Service Agent with French or German

Our Telecommunications client based in Mayo are seeking a Customer Service Agent fluent in French or German language skills to join their team.

Responsibilities

  • Manage large amounts of incoming calls
    • Identify and assess customers’ needs to achieve satisfaction
    • Build sustainable relationships of trust through open and interactive communication
    • Provide accurate, valid and complete information by using the right methods/tools
    • Meet personal/customer service team targets and call handling quotas
    • Keep records of customer interactions, process customer accounts and file documents
    • Follow communication procedures, guidelines and policies

Requirements
• Fluency in French or German
• Good MS Office skills
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

 

For further information contact Maria on 094 9029944 and email CV

Your Recruitment Consultant is Maria

Maria
Maria is a Senior Recruitment Consultant with Arcon Recruitment. Maria is responsible for developing relationships with new and existing companies and assisting them with all aspects of their recruitment requirements.