Customer Service Supervisor

Our client is an experienced Customer Service Supervisor to join their team in Co Mayo.

This is a full-time permanent position.

Responsibilities

  • Organise the workload for the customer service administrative team, including responsibility for all aspects of customer service activities such as order entry through to invoicing.
  • Liaise with management & wider production team regarding customer service matters.
  • Continuously review opportunities to streamline processes and implement changes that will drive greater efficiencies and improve our customers experience.
  • Measure, monitor and report on established customer service related KPI™s.
  • Ensure relevant SOP™s are in place and consistency is maintained.
  • Identify training needs for the team and support with training & development of team.
  • Completion of outbound sales activity

Requirements

  • Minimum 3 -5 years’ experience in a similar supervisory position in a B2B setting is essential.
  • Experience with regard to the creation and implementation of customer service led SOP™s is required.
  • Strong I.T skills and understanding of customer service systems required.
  • Results orientated, with the ability to organise team workload, delegate, prioritise effectively and work to deadlines.
  • Customer focused with ability to drive continuous improvement.
  • Strong attention to detail & ability to problem solve.
  • Excellent interpersonal and communication skills (both written & verbal)

For more information or to apply contact Sean on 094 90 29944 or email sean@arconrecruitment.com

Your Recruitment Consultant is Sean Winstanley

Sean Winstanley
Sean joined Arcon Recruitment in early 2018 as our Specialist Technical Recruiter. Originally from the UK, now settled in Ballaghadrereen, Sean brings a wealth of recruitment experience in the IT / Technical arena. Sean has developed excellent skills account managing international, high profile clients solving their recruitment dilemmas.