Junior Customer Service with Language

Role & Responsibilities:

  • Provide effective and efficient first-line technical support for basic or routine in-coming service inquiries
  • Deliver timely, accurate customer support with a high degree of customer service satisfaction
  • Document customer interactions with accurate call logging
  • Deliver technical assistance, based on instruction and pre-established guidelines
  • Deliver individual performance based on metrics and related targets, such as average handle time, resolution, and customer satisfaction
  • Be a central part of identifying improvement opportunities

Requirements

  • Fluency in English and one other European language, preferably French.
  • Excellent communication skills: verbal, written, listening, probing & reading
  • Knowledge and experience with Microsoft office
  • Ability to employ a high level of interpersonal and communication
  • Ability to follow proper procedures and work within established guidelines
  • Ability to set expectations and deliver information in a positive way

For further information contact Maria on 094 9029944 and email CV maria@arconrecruitment.com

Your Recruitment Consultant is Maria

Maria
Maria is a Senior Recruitment Consultant with Arcon Recruitment. Maria is responsible for developing relationships with new and existing companies and assisting them with all aspects of their recruitment requirements.