Quality Assurance Technician
Quality Assurance Technician Grade V, will report directly to the complaints manager and coordinate the handling of customer complaints investigations, trending and analysis for all commercial & clinical products, working with internal departments on Root Cause Problems.
Solving cases to ensure implementation of robust Corrective/Preventive action plans and tracking
these to completion.
Also responsible for opening, tracking and maintain records for complaints received and data entry into complaint handling system.
Coordinating cross-functional activities in the investigation of Adverse Event/ Product Quality and
customer service complaints and determination of root cause including the coordination of
laboratory testing of complaint samples.
Liaising with corporate QA and Regional offices as part of the case investigation.
Supporting the preparation of documentation on adverse events and quality defects received
through the complaints system to ensure timely submission to relevant regulatory agencies.
Develop technical product expertise to assess adequacy of complaint information and review of
Education and Experience/Knowledge:
Proficient computer skills including: Word, Excel.
Excellent written and communication skills
Highly motivated and a self -starter
Ability to multi-task numerous complaints
Good interpersonal skills
Good time management and organizational skills
Previous experience in Pharmaceutical company
Bachelor Degree in Sciences or related field
Previous experience in the use of Trackwise and Document management systems
Position: 12 month contract
For more information contact Sean on 087 922 1136 or email CV to firstname.lastname@example.org