Quality Assurance Technician

Job Description

Job Summary

Quality Assurance Technician Grade V, will report directly to the complaints manager and coordinate the handling of customer complaints investigations, trending and analysis for all commercial & clinical products, working with internal departments on Root Cause Problems.

Solving cases to ensure implementation of robust Corrective/Preventive action plans and tracking

these to completion.

Also responsible for opening, tracking and maintain records for complaints received and data entry into complaint handling system.

Coordinating cross-functional activities in the investigation of Adverse Event/ Product Quality and
customer service complaints and determination of root cause including the coordination of
laboratory testing of complaint samples.

Liaising with corporate QA and Regional offices as part of the case investigation.

Supporting the preparation of documentation on adverse events and quality defects received

through the complaints system to ensure timely submission to relevant regulatory agencies.
Develop technical product expertise to assess adequacy of complaint information and review of
complaint investigations.

KEY REQUIREMENTS
Education and Experience/Knowledge:

Essential
 Proficient computer skills including: Word, Excel.
 Excellent written and communication skills
 Highly motivated and a self -starter
 Ability to multi-task numerous complaints
 Good interpersonal skills
 Good time management and organizational skills

Desirable
 Previous experience in Pharmaceutical company
 Bachelor Degree in Sciences or related field
 Previous experience in the use of Trackwise and Document management systems

Position: 12 month contract

For more information contact Sean on 087 922 1136 or email CV to sean@arconrecruitment.com

Your Recruitment Consultant is Sean Winstanley

Sean Winstanley
Sean joined Arcon Recruitment in early 2018 as our Specialist Technical Recruiter. Originally from the UK, now settled in Ballaghadrereen, Sean brings a wealth of recruitment experience in the IT / Technical arena. Sean has developed excellent skills account managing international, high profile clients solving their recruitment dilemmas.