Quality Controller German Language

Responsibilities

    • Work within a global team of Quality Controllers, while having specific ownership for Germany.
    • A key responsibility of the role is to provide language and cultural expertise of Germany for the business and customers, including how users interact with global search engines.
    • Manage the performance and regularly interact with a large number of work-at-home “cloud based” resources in Germany and other assigned markets, who work on projects to improve internet search results.
    • Measure adherence of resources to strict sets of guidelines and rules, utilizing performance data from operating systems.
    • Conduct root cause analysis of performance issues of resources on an on-going basis, then develop and measure improvement programs, providing reports and recommendations to management.
    • Manage the design, implementation and delivery of specific training, through web-based eLearning materials, online video production and webinars.
    • Communicate with peers to leverage best practice and consistency across all markets.
    • The role will require a high degree of confidence and experience using internet-based technologies and online research.

General Skills & Expectations

    • The successful candidate will ideally have lived and worked in Germany for at least 5 years.
    • Must be fluent in German and have deep familiarity with current and historical business, media, sport, news, social media and cultural affairs of the German market.
    • Must have a strong working knowledge of the internet and social media in Germany.
    • Demonstrate verbal, written and listening skills, with the ability to provide expertise at all levels of the business and with customers.
    • Time management and organisation skills are essential.
    • 3rd Level Qualification essential.
    • The ideal candidate will have strong research skills, with the ability to read and understand complex guidelines, and to apply those guidelines to user behaviour.
    • Ability to collaborate both internally and externally of the business is essential.

Technical Skills & Expectations

  • The successful candidate must have strong Microsoft Office skills, especially Excel and PowerPoint.
  • Practical experience with SQL an advantage.
  • Working knowledge of SharePoint an advantage, with practical experience of content authoring tools such as Adobe Captivate a distinct advantage.
  • Experience designing and delivering eLearning content an advantage.
  • Experience with data analysis to support decision-making an advantage.

Your Recruitment Consultant is Sean Winstanley

Sean Winstanley
Sean joined Arcon Recruitment in early 2018 as our Specialist Technical Recruiter. Originally from the UK, now settled in Ballaghadrereen, Sean brings a wealth of recruitment experience in the IT / Technical arena. Sean has developed excellent skills account managing international, high profile clients solving their recruitment dilemmas.