Service Advisor

The successful candidate will be required to welcome customers to the Service department. Carry out customer follow ups to develop and maintain positive relationships. You will be required to organise service department bookings in an efficient and courteous manner.

 

Role Responsibilities:

  • Welcomes all customers at Service reception in a warm and professional manner, qualifies their needs; agrees service instructions and books vehicle into the workshop
  • Responds to customer telephone enquiries relating to service and repair and book their vehicles in for the required work
  • Establishes customers ‘drop off and collection’ requirements or arranges alternative transport where necessary
  • Carry out Vehicle Inspections with customer on hand over
  • Reviews vehicle and customer history to identify potential additional work requirements (such as recalls or items noted at last service)
  • Ensures all appropriate information is gathered from the customer e.g. address, email address, telephone contact details etc. for marketing purposes, in line with gdpr requirements
  • Inputs information into Dealer Management System so that job cards and other relevant documents can be produced, and initiate ordering of appropriate parts
  • Establishes the customer account status or method of payment to agree how and when the work will be paid for, and the authority limits
  • Communicates the customer requirements to the workshop in a legible, clear and understandable manner
  • Ensures vehicle health checks are carried out on each vehicle
  • Ensures thorough vehicle inspection with the customer before and after service work is carried out
  • Liaises with customers or authorising agent on the telephone regarding any additional work and obtains their authorisation to proceed
  • Responds to customer inquiries; monitors work progress to ensure the vehicle will be ready at the time agreed and contacts the customer to confirm when their vehicle is ready for collection
  • Maintains all customer record files and job cards on a daily basis to ensure the accurate analysis of service activity and business development;
  • Hand over vehicle to the customer advising them fully of the work carried out and giving a full explanation of the invoice

The person:

Skills and Competencies:

  • Strong communication skills with internal and external customers, suppliers and the manufacturer
  • Strong problem-solving ability to identify and resolve dissatisfied customers issues in a professional and empathetic manner
  • Possess strong attention to detail with administrative functions
  • Work independently in a busy, active environment, managing own time and workflow effectively
  • Present a consistently professional image to both internal and external customers, through attitude, behavior
  • Build strong interdepartmental relationships and pay close attention to other department requirements
  • Ability to understand and interpret changes

For further information contact Maria on 094 9029944 and email CV

Your Recruitment Consultant is Maria

Maria
Maria is a Senior Recruitment Consultant with Arcon Recruitment. Maria is responsible for developing relationships with new and existing companies and assisting them with all aspects of their recruitment requirements.