Overview

We have an excellent opportunity for a Customer Service Advisor with an insurance company in West Mayo. You will be responsible for selling personal lines insurance, providing administration support, customer service, and handling client queries and documents.

The Role

  • Management of client files in an efficient manner is an integral part to the role.
  • Processing existing business in line with corporate and regulatory requirements
  • Providing phone & servicing support when required
  • Develop and maintain strong working relationships with all customers (internal and external).
  • Respond to all queries within the agreed timelines as set out in the Service Level Agreement
  • Work in a busy and sometimes pressurised, team setting to meet and exceed team targets

Key Skills Required

  • CPA/APA Qualified/Part qualified ESSENTIAL
  • Superior communication and interpersonal skills – a high level of oral and written English is required
  • Strong customer focus with an appreciation of customer needs
  • Strong telephone manner and an ability to handle inbound and outbound calls
  • PC literacy experience using word, excel and processing transactions
  • Ability to work on own initiative and as part of a team
  • Strong attention to detail, as accuracy is paramount
  • Flexible approach and adaptability to change essential
  • Experience in the insurance industry would be desirable

 

Please contact Leona for more information

Leona Walsh

Recruitment Consultant

Leona is the most recent addition to the Arcon Recruitment team. A Castlebar native She is a business graduate of  GMIT and brings with her valuable experience in the hospitality sector. Leona currently provides support to the admin / accounts division and spends a lot of her

day liaising with new and existing candidates.  

 

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