Overview

Our client is seeking a French speaking customer service representative to join their team in East Mayo.

Role & Responsibilities:

  • Provide effective and efficient first-line technical support for basic or routine in-coming service inquiries
  • Deliver timely, accurate customer support with a high degree of customer service satisfaction
  • Document customer interactions with accurate call logging
  • Deliver technical assistance, based on instruction and pre-established guidelines
  • Deliver individual performance based on metrics and related targets, such as average handle time, resolution, and customer satisfaction
  • Be a central part of identifying improvement opportunities

Requirements

  • Fluency in English and French.
  • Excellent communication skills: verbal, written, listening, probing & reading
  • Knowledge and experience with Microsoft office
  • Ability to employ a high level of interpersonal and communication
  • Ability to follow proper procedures and work within established guidelines
  • Ability to set expectations and deliver information in a positive way

For further information contact Leona

Leona Walsh

Recruitment Consultant

Leona is the most recent addition to the Arcon Recruitment team. A Castlebar native She is a business graduate of  GMIT and brings with her valuable experience in the hospitality sector. Leona currently provides support to the admin / accounts division and spends a lot of her

day liaising with new and existing candidates.  

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