Our client is seeking a French speaking customer service representative to join their team in East Mayo.
Role & Responsibilities:
- Provide effective and efficient first-line technical support for basic or routine in-coming service inquiries
- Deliver timely, accurate customer support with a high degree of customer service satisfaction
- Document customer interactions with accurate call logging
- Deliver technical assistance, based on instruction and pre-established guidelines
- Deliver individual performance based on metrics and related targets, such as average handle time, resolution, and customer satisfaction
- Be a central part of identifying improvement opportunities
- Fluency in English and French.
- Excellent communication skills: verbal, written, listening, probing & reading
- Knowledge and experience with Microsoft office
- Ability to employ a high level of interpersonal and communication
- Ability to follow proper procedures and work within established guidelines
- Ability to set expectations and deliver information in a positive way
For further information contact Leona